Yesterday at noon I got a voice confirmation from someone at Frontier that they would be out on Tuesday to today to complete my installation. I even got a automated phone call last night that required me to confirm receipt of the notification by pressing #1 reminding me that someone will need to be there between 8:00 a.m. to 5:00 p.m. on Tuesday.

Well it is nearly 3:00 p.m and no one has showed up yet. For anyone interested in reading about my nightmare dealing with the phone company check this out.  First Contact and more on the story here at More to Come.

Well they never showed up. So on Wednesday morning I called Frontier again. They tell me the technician couldn’t find my house. What a joke. Up to this point, 2 Frontier engeneers, a Frontier install guy with a ditch witch and a back-hoe have found it. I asked if the ticket includes the details that I had provided about directions due to the last time one of their boneheads used that excuse. Nothing.. I asked them why they even bother asking me for the details if it is not included? Chirp…Chirp…Chirp. They are going to try again tomorrow.


3 Responses to WOW – FRONTIER EXPECTED TODAY ** Update 1 **

  1. James Bates says:

    HA HA HA….it must be your personality they hear over the telephone, that makes them guns shy. You must admit you do sound scary. LOL

    You might try putting Linda on the line….

    Let us bet…..$5 they come out if they take an order from Linda.

  2. Sonny says:

    Well I called them at 5:00 p.m and got a tap dance from the WV support for Frontier. She tells me that they work until 8:00 pm and we are still online for today.

    Well, 8:00 p.m. has came and gone. They were a NO SHOW. I plan to give them hell tomorrow.

  3. ron says:

    i have learned that you have to call fronteer every hour on day they are expected to get them to show up
    good luck
    also might want to contact the west virginia consumer protection agency, atty general office in charleston.wv
    they can speed things up real fast

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